Shipping & Returns

Orders within Lebanon are delivered by our own team. You can pay by card when you order, or in cash when your order arrives.

We may call the phone number you give us to arrange delivery, so please make sure it is correct.

Orders to other countries are shipped with DHL Express and are paid by card at checkout. Cash on delivery is not available for international orders.

We will share the DHL tracking details with you once your parcel is on its way.

Some countries restrict or tax imported food. Any import duties, taxes or customs fees charged by the destination country are paid by the recipient, unless checkout states otherwise.

Please check your country’s rules before ordering. We cannot be responsible for a parcel that customs holds or refuses.

Each order is prepared fresh, so please allow time for preparation before dispatch. Delivery times depend on the destination and are estimates, not guarantees.

Any delivery charge for your order is shown at checkout before you pay.

Every order is hand-packed to travel, with complimentary gift wrapping. Once it arrives, store your sweets as advised on the product page and enjoy them fresh.

Please make sure someone is available at the delivery address. If we cannot complete a delivery because the address is incorrect or nobody is available, we will try to contact you to arrange another attempt. Further delivery charges may apply, and perishable sweets may not withstand repeated attempts.

Our sweets are perishable food products, so they cannot be returned or exchanged once delivered, unless they arrive damaged or incorrect.

If your order arrives damaged, is missing an item or is not what you ordered, please contact us within 48 hours of delivery with:

• your order number,
• a short description of the problem, and
• photos of the items and their packaging.

Please keep the items and packaging until we have reviewed your message. Once we have confirmed the problem, we will offer a replacement or a refund.

Approved refunds for card payments are returned to the card used for the order. How long they take to appear depends on your bank. For cash on delivery orders, we will agree the refund method with you.

Please contact us as soon as possible. An order can usually be cancelled before preparation begins, but not once it has been prepared or dispatched.